Privacy Policy
Last updated: September 26, 2025
Introduction
Thrive Santa Monica Tree Service respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website. Please read this policy carefully to understand our practices regarding your information.
Information We Collect
We collect information that you provide directly to us when you request services, contact us, or interact with our website. This may include your name, address, phone number, email address, and property information. We may also collect information about your service requests, preferences, and communication history with our company. When you visit our website, we automatically collect certain information about your device, including your IP address, browser type, and browsing behavior.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services. This includes scheduling appointments, providing estimates, communicating with you about your service requests, and sending you information about our services. We may use your information to respond to your inquiries, process payments, and maintain records of services provided. We may also use your information to send you marketing communications about our services, though you can opt out of these communications at any time.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist us in operating our business, such as payment processors, scheduling software providers, and communication platforms. These service providers are contractually obligated to protect your information and use it only for the purposes we specify. We may disclose your information if required by law or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. We retain your information for as long as necessary to provide our services and comply with legal obligations. When your information is no longer needed, we securely delete or anonymize it.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our website. You can control cookies through your browser settings, though disabling cookies may limit your ability to use certain features of our website.
Your Privacy Rights
You have the right to access, correct, or delete your personal information. You may also opt out of receiving marketing communications from us at any time. To exercise these rights or if you have questions about your information, please contact us using the information provided below. California residents may have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect and the right to request deletion of your information.
Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will promptly delete that information. If you believe we have collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Thrive Santa Monica Tree Service
730 Arizona Ave Ste 240, Santa Monica, CA 90401
Phone: (310) 893-3985